Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Online Casinos. We research and compare UK-facing casino sites, so the messages we handle are about our published comparisons — how the rankings are put together, why a particular brand sits where it does, and where something we have written needs correcting. Email is the only channel we run, and every message is read by a person.
Email us directly
Write to [email protected]. We aim to reply within two working days. To get a useful answer first time, include:
- The page you were reading, and the brand or offer you are asking about.
- What you expected to find versus what you actually saw.
- A screenshot, if you are reporting an out-of-date bonus figure or a broken link.
Please do not send account numbers, card details, passwords or copies of identity documents. We are a comparison publisher, not an operator, and we have no way to access or act on any casino account.
What we can help with — and what we cannot
| We can help | Go to the casino instead |
|---|---|
| Explaining how we rated and ranked a site | Deposits that have not landed |
| Correcting an offer figure or expired promotion on our pages | Withdrawal delays or pending payouts |
| Clarifying a bonus term we have summarised | Identity verification and document checks |
| Suggesting a brand or topic we should cover | Account closure, self-exclusion or deposit limits |
| Commercial and partnership enquiries | Disputes over settled bets or game outcomes |
Anything in the right-hand column has to go through the operator's own support team, and then, if unresolved, through their complaints process and the alternative dispute resolution body named in their terms. We cannot intervene on your behalf.
How we are funded, in plain terms
Some of the links on this site are commercial. If you open an account after following one, we may be paid a commission by the operator. That funding pays for the research, and it does not buy a position in our tables. If you think a placement looks bought rather than earned, say so in an email — we would rather explain our reasoning than leave you guessing.
How we rate and rank casino sites
Our scores are editorial judgements from desk research, not customer-review averages and not the result of anyone on the team playing with their own money. We look at the same things a reader would check before signing up:
- Licensing and consumer protection — who regulates the site, and what recourse a player has.
- Bonus terms — wagering requirements, maximum bet while a bonus is active, game weighting, expiry windows and withdrawal caps.
- Banking — which deposit and withdrawal routes are offered, stated processing times, minimums and any fees.
- Game range — slots, RNG table games, live-dealer rooms, jackpots and, where available, poker or bingo.
- Mobile experience — whether the site works properly in a phone browser or through an app.
- Support and clarity — how easy the rules are to find and how the terms are written.
Readers often ask why headline percentages differ so widely. They differ because the conditions behind them do. Below are three of the brands we are asked about most, with the offer exactly as advertised and the reason each one draws questions.
Betmica — our top-rated listing
Betmica carries our highest editorial rating at 10.0, and its advertised welcome offer is the largest on the list: 570% up to £5,700 plus 270 free spins. The size is why people email about it. A package of that shape is normally split across several deposits rather than paid in one go, and the practical value depends entirely on the wagering multiple, the maximum stake permitted while bonus funds are live, and any cap on what can be withdrawn from spin winnings. Read those three numbers before the headline. The limitation is the same as the attraction: a very large percentage generally comes with a correspondingly large playthrough, which suits players who intend to keep playing rather than anyone hoping to clear it quickly.
Kikibet — a slightly smaller headline, same questions to ask
Rated 9.8, Kikibet advertises 350% up to £5,555 with 300 free spins. The higher spin count relative to the cash match is the distinguishing feature, and free spins usually carry their own separate rules — a fixed spin value, a named set of games, and often a shorter expiry than the cash part of the bonus. Those spins are typically released in daily tranches rather than all at once, so check the schedule if you do not log in every day. Drawback: a 350% match still requires a real deposit to unlock, and nothing here is free money.
Betninja — the flat-figure alternative
Betninja is also rated 9.8 and takes a different approach: £1,000 bonus and 100 free spins for all new players, quoted as a straightforward cash ceiling rather than a percentage. Readers who find multi-tier packages confusing tend to prefer this format, because the maximum is obvious at a glance. The trade-off is that a flat figure tells you less about what a smaller deposit earns — a modest first deposit will unlock only a fraction of the stated £1,000, and the terms will still specify wagering, eligible games and a time limit.
All offers above are new-player promotions, subject to minimum deposit, wagering requirements, game restrictions and expiry dates set by each operator. Terms change without notice; the operator's own page is always the authority. Other brands we list, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, are covered in our comparison pages. If you would like a write-up on one of them, that is a perfectly good reason to email.
Questions we get about money
Using our site costs nothing — there is no subscription, no membership and no paywall. What costs money is playing, and that side is handled entirely by the casino. Typical UK deposit routes include debit cards, bank transfer and e-wallets; credit cards cannot be used for gambling in Great Britain. Deposits are usually instant, while withdrawals go through a review before processing, so they take longer and are normally returned to the method you deposited with. Minimums, maximums, processing windows and any fees vary by operator and by method, so check the banking page of the site you are joining rather than assuming a standard. If a figure we have published on that subject looks wrong, tell us and we will verify it.
What is actually on offer at the sites we cover
When people write in asking what a casino site includes, the answer breaks down into a few clear categories:
- Slots — the largest section at almost every brand, spanning classic three-reel games, video slots with bonus rounds, and progressive jackpots.
- Table games — software versions of roulette, blackjack, baccarat and casino poker, generally with lower minimum stakes than live rooms.
- Live dealer — real tables streamed in real time, including game-show style formats, usually with fixed opening ranges of stakes.
- Adjacent products — several operators run sportsbooks, virtual sports, bingo or poker alongside the casino. These sit under the same account but frequently have separate bonuses and separate terms, and casino wagering rarely counts towards a sports promotion or the other way round. CoinPoker, for instance, is poker-led rather than slots-led, which changes what its welcome offer is useful for.
Eligibility, licensing and responsible play
You must be 18 or over to gamble in the UK, and operators are required to verify your age and identity before you play or withdraw. Sites licensed by the Gambling Commission must apply UK rules on advertising, deposit limits, self-exclusion through GAMSTOP and the handling of customer funds. Not every site that accepts UK players holds that licence — some operate under other jurisdictions, which changes the protection available to you, and we cover that distinction in our guide to casinos that sit outside the GAMSTOP scheme. Whichever route you take, check the licence details in the site's footer before depositing.
If your message is about your own gambling, or someone else's, please say so at the start and we will point you to free, independent support. We cannot close an account for you — only the operator can do that — but we can help you find the right place to ask.
Corrections, complaints and the next step
Bonus terms move quickly, and we would rather hear about an error from a reader than leave it standing. Flag it and we will check the operator's published terms, update the page and note the fact-check date. If you disagree with a ranking, send your reasoning; if it holds up, we will say so publicly rather than quietly.
Short version: one email address, a human at the other end, and two working days. Send us what you have and we will take it from there.